At NXT GEN Vapes, we aim to provide fast and reliable delivery services for all our customers. Below are the details of our shipping policies, including costs, timeframes, and terms.

1. General Information

• All orders are processed within 1 working day of confirmation and dispatched promptly.
• Orders are shipped Monday to Friday. Orders placed after 3 PM on Fridays or during weekends/public holidays will be processed the next working day.

2. Shipping Options

UK Shipping

• Standard Royal Mail Delivery: Estimated delivery within 1–3 working days.
• Free Shipping: Available for orders over £30 (after any discounts or promotions).
• Courier Delivery: Available for an additional charge for faster or more secure delivery.

International Shipping

• Europe: Courier delivery within estimated timeframes (varies by country).
• Middle East: Courier delivery services are available.

Please contact nxtgenvapours@outlook.com for precise delivery estimates and costs before placing your order.

3. Shipping Costs

• UK orders over £30 qualify for free shipping. Standard rates apply for orders under £30.
• International shipping costs are calculated based on destination and package weight. Additional charges may apply for wholesale or bulk orders.
• For international orders, you are responsible for any customs duties, taxes, or regulatory charges incurred in your country.

4. Import Duties and Taxes (International Orders)

• Cross-border shipments may be subject to inspection by customs authorities, and additional duties or taxes may be applied. These costs are not included in the product price or shipping cost and are the responsibility of the customer.
• Contact your local customs office for more information on potential charges before placing an order.

5. Delivery Timeframes

• UK: Standard delivery within 1–3 working days.
• Europe and Middle East: Delivery times vary depending on the destination. Contact us for specific details.

Please note that these timeframes are estimates and are subject to courier or postal service delays.

6. Delivery Issues

• If there is an issue with your delivery, please report it within the following timeframes:
  • Royal Mail Deliveries: Contact us 15 days after dispatch if your order has not arrived.
  • Courier Deliveries: Notify us immediately for faster resolution, typically within 3 working days.
• If your order is lost or damaged during transit, we will follow up with the delivery provider to resolve the issue. Compensation or replacement will be provided in accordance with the delivery provider's policy.

7. Wholesale/Bulk Orders

For large orders, shipping costs and delivery times may differ. Please contact nxtgenvapours@outlook.com for a tailored quote and further information.

8. Delivery Address

• Ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• For international deliveries, include all required details to comply with customs regulations in your country.

9. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

• Email: nxtgenvapours@outlook.com
• Address: NXT GEN Vapours Denton Ltd, 78 Manchester Road, Denton, Manchester, M34 3PR.

Thank you for shopping with NXT GEN Vapes! We are dedicated to providing you with excellent service and timely delivery.

At NXT GEN Vapes, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied, our Return and Refund Policy outlines the conditions and procedures for returning items and requesting refunds.

Eligibility for Returns

Faulty Items:

• Batteries, clearomisers, wall adapters, USB chargers, and car chargers can be returned if found faulty upon receipt.
• Items must be returned within 7 days of purchase.
• Refunds will typically be processed within 14 days, excluding postage costs.

Non-Returnable Items:

• Due to hygiene reasons, opened or used e-liquids and mouthpieces cannot be returned.

Damaged or Missing Items:

• Inspect all items upon receipt. If any part of your order is faulty or missing, contact us within 7 working days at nxtgenvapours@outlook.com.
• Items reported after 7 working days are considered accepted and are non-returnable.

Warranty:

• Batteries are covered under a 28-day warranty.
• Clearomisers are covered under a 7-day warranty, although they may last 7–12 weeks with proper maintenance.

Returning an Item

• All returns must be sent at the customer’s expense via recorded delivery to ensure safe transit.
• You must include the original packaging and invoice with your return.
• Once the returned item is received, it will be inspected and tested. If deemed faulty, a replacement will be issued within 14 days.

Refund Policy

Refund Eligibility:

• Refunds are not available for items damaged by the customer.
• If damage was not reported upon receipt, a refund cannot be issued.
• Refunds are not provided for replacement parts where alternatives are available.

Timeframe:

• No refunds will be issued more than 28 days after purchase.

How to Start a Return

• Contact us at nxtgenvapours@outlook.com to report a fault or request a return.
• Provide your name, order number, and a brief description of the issue.
• Once approved, we will provide instructions on how and where to send the item.

Exchanges

• Exchanges are available for faulty goods, provided they meet the criteria outlined above.
• If an item is found to be damaged due to the buyer’s negligence, no exchange or replacement will be provided.

If you have any questions or concerns about our Return and Refund Policy, please get in touch with us at nxtgenvapours@outlook.com. We are here to help!