Frequently Asked Questions.
Vaping policies vary by location. Always check with the establishment first.
While not risk-free, vaping is considered significantly less harmful than smoking by UK health authorities.
Yes, sign up for our rewards program to earn points with every purchase, redeemable for discounts on future orders.
Yes, we offer a Click & Collect option at all store locations.
Our stores are located in Dukinfield, Ashton, Denton, and Hyde. Visit our Locations page for addresses and opening times.
Disassemble your device, rinse non-electronic parts with warm water, and let them dry before reassembling.
Common causes include overfilling or not tightening the tank properly. Refer to our troubleshooting guide for more tips.
If you’re new, check out our beginner’s guide for tips on choosing a device and e-liquid.
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers.
If you're new to vaping, 3-6mg is ideal for light smokers, 12-18mg for medium smokers, and 18mg+ for heavy smokers.
We offer a wide range of e-liquids, including freebase nicotine, nicotine salts, and shortfills.
Contact us with your order number and details about the issue. We'll guide you through the return or replacement process.
Unopened and unused items can be returned within 14 days of delivery for a full refund. See our Returns Policy for more details.
If your order doesn’t arrive within the estimated timeframe, contact our customer service team, and we’ll assist you.
Once your order is dispatched, you'll receive a tracking number via email or text. Use this to track your package on the Royal Mail website.
Currently, we only deliver within the UK.
We offer standard and next-day delivery. All orders over £20 qualify for free delivery.
We accept all major debit and credit cards, as well as payment through PayPal.
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout.
You must be 18 years or older to purchase vaping products in the UK.
All orders received before 1.30pm Monday to Friday will be posted out the same day using Royal mail 24 Tracked, you will receive a tracking number confirmation by email or text. You should receive your order within 1 working day after you have received your tracking number/text with Royal Mail 24 Tracked service. You can check your 24 tracked progress on line https://www.royalmail.com/track-your-item
All stores are open Monday to Friday 10.00am to 6.00pm & Denton Store until 7pm Saturday 10.00am to 5.30pmDenton Store only is also open Sunday 10.00am to 5.00pm
First things first... You’re going to need a STARTER KIT. This includes the charger for the battery, the battery (bottom part) and a Clearomizer (top part). The clearomizer has a coil or head which heats up the e-liquid, creating vapour. Every 2 weeks on average (depending how often you use the unit) this coil or head will burn out. You will be able to either taste the burn, or it will eventually stop creating vapour. In the majority of our clearomizers this coil or head can be replaced, saving you money on buying new clearomizers.Now the e-liquid, with all the flavour and percentages it can seem a little confusing, but we assure you it isn’t. As with food and drink, you’ll never know which one is for you until you try it. However, Real Cigs, Ultra Ice Mint, Menthol and Alabama Strawberry are popular choices which never seem to disappoint.The percent is the amount of nicotine in the e-liquid. For example 1.8% = 18mg. Our 1.8% is based on a 20 per day smoker and for those who would like a little less, we have 1.2%, 0.6% and 0.0%.We understand this can all be a little overwhelming, if you still need a little help, please do not hesitate to contact one of our friendly advisers who will be more than happy to set you up!
